We aim to despatch parcels within 48 hours of receiving the order.
We offer FREE UK shipping on orders over £120. - Except During Sale Events
International orders may be subject to an import fee payable by the customer on delivery. Please check your local country importation rules and fees accordingly before ordering.
TuffWraps UK Ltd are registered under the IOSS scheme which allows us to collect VAT at the time of purchase for EU member states. This is only up tot a purchase value of 150 Euro. Orders over this are subject to local import tax rates.
As soon as you place your order you will receive an order confirmation email. You will receive a tracking number once your order has been fulfilled by our staff. If you purchased an item that was USA pre order, out of stock or on back order we will send you an email when your order ships and keep you informed about your order.
If your order is in stock and we process the charges to your credit card, we aim to ship within one to two business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the TuffWraps UK warehouse to the email address you provided at check out. During busy periods like Black Friday and Christmas we do expect delays in our service which we can only apologise for. If you do not receive tracking information from us within two business days, feel free to follow up with us by using our Contact Form.
You can learn more about our shipping procedures on our Frequently Asked Questions page.
