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Returns Policy

RETURNS | EXCHANGES

Firstly, please contact us if you are not happy with your purchase and a following course of action can be discussed, please do not return items to us without prior discussion.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.

Items must be returned in a suitable parcel and not have return labels added directly to TuffWraps packaging.

To complete your return, we require a receipt or proof of purchase.

Customers are liable for the shipping fee returning the item to us.

All international exchanges are subject to a re shipping fee.

Please download our returns form and complete it as required, this is to be returned with your item.

Download Here: Returns & Exchange Form


Refunds | Exchanges (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed via the initial method of payment, this can take up to 14 days from the day of return to us. 

All refund and returns are subject to a £1.99 restocking fee.

Download Here: Returns & Exchange Form

Items purchased in sale events at discounted prices are eligible for store credit refunds only.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at "sales@tuffwraps.co.uk" to discuss the next steps.

PRICE MATCHING ON SALE EVENTS

Items purchased more than 2 days before sale events cannot be price matched after the purchase.

SHIPPING

Our return address is:

TuffWraps UK
Unit 4 Capital Park
Coombe Lane
Wormley
Godalming
Surrey
GU8 5TJ
UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item for return, you MUST use a trackable shipping service and send us the tracking information for receipt. We don’t guarantee that we will receive your returned item otherwise.

All items returning from outside the UK may be charged an import fee.  This fee is chargeable to the exporter (the customer returning the item) and TuffWraps will not be responsible for this payment.

Exchange items will be shipped back out for FREE in the UK only.  All international exchanges will be subject to a re shipping fee.

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