Our customer satisfaction is something we pride ourselves on and when we get feedback about improvements that can be made we like to listen and react accordingly.
Initially for international parcels we used a fully insured tracked service from Royal Mail which offered updates and signatures on arrival. Unfortunately this service was not as reliable as we would have liked, specifically the amount of time it was taking for parcels to reach their destination.
We are now pleased to announce we have teamed up with well renown international logistics experts DPD.
From now on you can expect all international parcels (external of the UK) to be delivered fully insured and tracked with DPD. From the moment we despatch your items you will receive step by step updates of your parcels journey as well as a 1 hour delivery window estimate!
Of course this is slightly more expensive than our original service but what we can deliver you now is a much higher level of service so you can enjoy a more relaxed purchase with us.
DPD are currently one of the leading freight logistics companies in the UK and Europe so we are happy that we can supply the service you deserve as valued customers.
Another great reason to be part of the TuffWraps movement and enjoy our strength gear!
March 14, 2020